Wholesaler Customer Support

The security of the CSOS Public Key Infrastructure (PKI) relies on the proper management of each CSOS Subscriber's certificate. DEA E-Commerce Support Team has developed this Certificate Support Guide to assist wholesalers in effectively supporting their customers and maintaining the security of subscriber's certificates.

Please contact Support for the latest Certificate Support Guide

• Download Version 1.1
• Publish date: October 1, 2006

Contents:

• Retrieval instructions - how to save time by correctly setting passwords and complying with policy
• Export instructions - how to export certificates without compromising the private key
• Password setting - how to add or change a private key password for a certificate
• Troubleshooting - resolve issues faster by becoming familiar with certificate retrieval and management problems
• Multiple platform support - become familiar with all client browsers by reviewing documentation for Internet Explorer, Firefox, and Netscape